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A high level of customer service is one of the main conditions for success in any area. The willingness to help and meet the client halfway increases loyalty and creates a positive image for your company.
Give customers a reason to recommend you
Find out what a Usedesk is in 1 minute
Why choose Usedesk?
In small companies, every client is important. Some want to write to you on social networks, others to call, and still others to comment on publications. You no longer need to switch between communication channels: all requests will be collected in Usedesk.
One client — many channels
Usedesk saves each employee 1 hour per day.
We will do everything so that your employees can devote time to clients and not waste time switching between windows.
Sort requests using predefined filters or customize your own. Spam and mailing lists will no longer be distracting.
Perfect order
Create rules for assigning tickets to questions and topics so that the most competent person can help the client.
Do users often ask the same questions? Write instructions for employees in the knowledge base and customize email templates and rules with automatic replies. Free up more time for solving non-standard issues.
Automation
Usedesk helps control the quality and speed of response of each employee and shows statistics on how satisfied your customers are.
Control and motivation system
In our 7 years as a company, we have accumulated a lot of experience in customer service, and we willingly share our knowledge: we conduct free webinars, write blog articles and publish podcasts. We also train support staff and organize conferences and meetups.
Knowledges
Our clients
Check out the stories of some of them.
280 companies trust us
Retail
Internet Services
Our clients
Check out the stories of some of them.
280 companies trust us
Internet Services
Internet Services
Internet Services
Gamedev
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