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A high level of customer service is one of the main conditions for success in any area. The willingness to help and meet the client halfway increases loyalty and creates a positive image for your company.
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Find out what a Usedesk is in 1 minute
Why choose Usedesk?
In small companies, every client is important. Some want to write to you on social networks, others to call, and still others to comment on publications. You no longer need to switch between communication channels: all requests will be collected in Usedesk.
One client — many channels
Usedesk saves each employee 1 hour per day.
We will do everything so that your employees can devote time to clients and not waste time switching between windows.
Sort requests using predefined filters or customize your own. Spam and mailing lists will no longer be distracting.
Perfect order
Create rules for assigning tickets to questions and topics so that the most competent person can help the client.
Do users often ask the same questions? Write instructions for employees in the knowledge base and customize email templates and rules with automatic replies. Free up more time for solving non-standard issues.
Automation
Usedesk helps control the quality and speed of response of each employee and shows statistics on how satisfied your customers are.
Control and motivation system
In our 7 years as a company, we have accumulated a lot of experience in customer service, and we willingly share our knowledge: we conduct free webinars, write blog articles and publish podcasts. We also train support staff and organize conferences and meetups.
Knowledges
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Our clients
Check out the stories of some of them.
280 companies trust us
Retail
Internet Services
How to build an insurance company online and hook a customer with wow service
Mango Insurance
Our clients
Check out the stories of some of them.
280 companies trust us
Internet Services
The guys from the online education service for schoolchildren were inundated with applications. They urgently set up triggers in Usedesk, with the help of which they cut off some of the tickets and unloaded the agents.
YaKlass: During the quarantine period, Usedesk became a lifeline for us
Internet Services
Based on Usedesk reports, we see what exactly users do not like and where we should improve the product
Aviasales - Russian metasearch for air tickets
More cases
Internet Services
The creators of applications, widgets, and accounting systems for fitness clubs, sports schools are very creative guys, so often, their wishes go beyond the standard functionality. So they fled to Usedesk.
Mobifitness: fled to Usedesk to solve non-standard tasks
How BlackTyres is playing in the long game with tire and wheel buyers
Mikhail Tamazin, director of quality at the company, explained why the decision to work with customer reviews was one of the most successful in the business model and how they manage to keep up everywhere.
Gamedev
Developers of mobile and computer games from Krasnodar have proved that using the helpdesk system is limited only by the user's ingenuity. Story by Alexander Pozov, head of the company's technical support service.
Non-standard ways of using Usedesk at Black Caviar Games studio
Мэд роботс ру клиенты Юздеска
SKY ENG клиенты Юздеска
АМ винмаркет клиенты Юздеска
Мегафон лого клиенты Юздеска
Почта банк лого клиенты Юздеска
Рэдмонд лого клиенты Юздеска
Transparent Prices
7 Days for Free
Pay in Three Months or a Year with a Discount
Minimum 3 agents required
Per agent monthly
Email and telephony
$45
$ 50
-10%
3 months
Social networks and messengers:
Telegram, Facebook Messenger, Twitter, Instagram
Tags
Chatbots
Response templates
Automation
Caring Support
Individual Tariff
Big company? Special requirements?
Contact Us
Knowledge Base
Reports
For an enterprise with global scale and security, we are ready to calculate individual payment terms
$ 50
12 months
WhatsApp (1 phone number),
Viber (1 phone number), Skype
Additional channels
Starts from $ 90
per channel/month
Price for one agent per month.
3 agents minimum.
Be there when it needs
Every day, from anywhere