What chat gives you

One client — many channels

In small companies, every client is important. Some want to write to you on social networks, others to call, and still others to comment on publications. You no longer need to switch between communication channels: all requests will be collected in Usedesk.

We will do everything so that your employees can devote time to clients and not waste time switching between windows.

Usedesk saves each employee 1 hour per day.

Perfect order

Sort requests using predefined filters or customize your own. Spam and mailing lists will no longer be distracting.

Create rules for assigning tickets to questions and topics so that the most competent person can help the client.


Do users often ask the same questions? Write instructions for employees in the knowledge base and customize email templates and rules with automatic replies. Free up more time for solving non-standard issues.

Control and motivation system

Usedesk helps control the quality and speed of response of each employee and shows statistics on how satisfied your customers are.


In our 7 years as a company, we have accumulated a lot of experience in customer service, and we willingly share our knowledge: we conduct free webinars, write blog articles and publish podcasts. We also train support staff and organize conferences and meetups.

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Our clients

280 companies trust us

Check out the stories of some of them.


Be there when it needs

Every day, from anywhere

We Wrote the Book

Practical tips about customer service that works

Learn More

Request a Demo

Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.

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