The message is automatically sent to the group in charge. An employee can transfer the dialogue manually at any time.
Automatic and manual assignment
How to make things easier using multitasking chat
Usedesk sends auto-responses to standard customer questions. Operators solve more complicated issues.
Usedesk will show productivity, response time, customer satisfaction in a report sorted by department or by agent.
The chat log is preserved as a ticket in the client's history. Just pass the question to the person responsible, and after making a decision, write to the client by mail or messenger.
Clients evaluate every dialogue, and the manager tracks employee errors
Everything you need for helping clients in one place: scripts, instructions, branch regulations. Structure with categories and sections for an even faster search.