UseDesk меню
Request a Demo
Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy

Multitasking chat with messengers

Leave a request, and our managers will answer your questions
Choose a communication channel, file transfer, pop-up notifications, sound alerts, knowledge base — all in one window on your website
Benefits
The message is automatically sent to the group in charge. An employee can transfer the dialogue manually at any time.
Automatic and manual assignment
How to make things easier using multitasking chat
Auto-replies
Usedesk sends auto-responses to standard customer questions. Operators solve more complicated issues.
Flexible reports
Usedesk will show productivity, response time, customer satisfaction in a report sorted by department or by agent.
Chating history
The chat log is preserved as a ticket in the client's history. Just pass the question to the person responsible, and after making a decision, write to the client by mail or messenger.
Clients evaluate every dialogue, and the manager tracks employee errors
Quality control
Everything you need for helping clients in one place: scripts, instructions, branch regulations. Structure with categories and sections for an even faster search.
Knowledge base
More information about the product