We will help you automate the work of the customer service department, increase performance and make your customers truly happy.
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A personal approach is the key to customer loyalty. Be there when needed, and customers will reciprocate.
With convenient tools, you can track the big picture, react to trends in time, and respond faster to user requests in just one window.
Disgruntled customers are talkative, and just a few people can irreparably damage a company’s reputation. Usedesk will help prevent this.
Create your own KPIs based on customer satisfaction reports and metrics.
20 communication channels, API, and SKD to connect everything that you already use.
Minimize routine work and free up time for essential tasks. Email templates, rules, and auto-replies do it all for you.
Maintain customer loyalty with a personalized approach. Usedesk will show the entire history of requests, employee comments, and other details.
Are you feeling like your support lacks knowledge? Pump it up with webinars, courses, newsletters, or podcasts.
Check out the stories of some of them.
We stopped at Usedesk for two reasons: the users’ responsiveness and the simplicity of the solution.
The company decided to do manual mixing of data on requests from different channels: they announced a tender and chose the system for three years and then closed all tasks in one fell swoop.
Home appliance manufacturer Haier set a goal for themselves to create the fastest possible support service for their online store and after-sales service and have succeeded in doing so. If you have similar tasks — this case study is for you.
Alexander Drozhnikov, head of the e-commerce department, told how the company gathered all this in a heap, structured and set up effective customer feedback.
ROYAL CANIN® offers healthy food for pets. The company motto is "Knowledge and Respect."
We stopped at Usedesk for two reasons: the users’ responsiveness and the simplicity of the solution.
The company decided to do manual mixing of data on requests from different channels: they announced a tender and chose the system for three years and then closed all tasks in one fell swoop.
Home appliance manufacturer Haier set a goal for themselves to create the fastest possible support service for their online store and after-sales service and have succeeded in doing so. If you have similar tasks — this case study is for you.
Alexander Drozhnikov, head of the e-commerce department, told how the company gathered all this in a heap, structured and set up effective customer feedback.
ROYAL CANIN® offers healthy food for pets. The company motto is "Knowledge and Respect."
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.