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[BEFORE/after] Royal Canin

Katerina Vinokhodova
Usedesk co-founder
About the company
Industry
Production of dog and cat food
Customers
Dog and cat owners, breeders, and retailers
Since 1968
Company in existence
34
People in the support team
ROYAL CANIN® offers healthy food for pets. The company motto is "Knowledge and Respect."

Before Usedesk

The company needed to digitize clients' appeals from several non-voice communication channels (including social networks, messengers, several e-mail boxes) to categorize them and provide reports. Without a specialized and user-friendly tool, the task meant a lot of manual work with low efficiency.

With Usedesk

It's safe to say that we've achieved omnichannel through non-voice channels. We managed to organize the work of several teams for different projects. The result of the agents became transparent to the company and efficient in terms of resources. Now the satisfaction index of CSI support is 95%.
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