Last revised and effective as of: April 7, 2018
Your privacy is extremely important to us. To better protect you, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on every page of this website.
Depending on your use of the Usedesk Service, we collect two types of information:personally identifiable information
and non-personally identifiable information
Personally Identifiable Information Personally identifiable information identifies you or can be used to identify or contact you. Examples of personally identifiable information include your name, company name, job title, address, e-mail address, telephone number and social networks profiles.
Non-Personally Identifiable Information Non-personally identifiable information is information, any single of item of which, by itself, cannot be used to identify or contact you, including demographic information (such as age, profession, company industry, gender, current location, or zip code), IP addresses, browser types, domain names, and statistical data involving the use of the Usedesk Service. Certain non-personally identifiable information may be considered a part of your personally identifiable information if it were combined with other identifiers in a way that enables you to be identified. But the same pieces of information are considered non-personally identifiable information when they are taken alone or combined only with other non-personally identifiable information (for example, your account preferences). When does Usedesk use information from third parties?
Usedesk will collect End User Customer Data necessary to provide the Usedesk Service to you. "End User Customer Data" means information about your customers in the Usedesk Service, which includes but is not limited to, first name, last name, phone number, email address and social networks profiles.
We may use End User Customer Data to look up and store additional Public Data in order to create a more complete customer profile. "Public Data" is defined as information received from a third party partner named FullContact, a Safe Harbor Certified company. Public Data may be claimed, edited or discarded from their systems by following this link
If you would like to opt-out of our collection of End User Customer Data, you can do so by making a request via email. To disable this feature, you must be the Account Owner. Where and when is information collected?
Usedesk will collect personally identifiable information that you submit to us. We may also receive personally identifiable information about you from third parties. For example, personally identifiable information is used to obtain credit/debit card authorization and prevent fraudulent transactions. It can also be used to further complete your Usedesk Services profile with an image or other form of information that is made publicly available by other online services.
Registering to use the Usedesk Service and in the Course of Using the Usedesk Service. You will be required to establish an account in order to take advantage of certain features of the Usedesk Service. If you wish to establish an account you will be required to provide us with information (including personally identifiable information and non-personally identifiable information). In addition, we may obtain your personally identifiable information from you if you identify yourself to us by sending us an e-mail with questions or comments.
Cookies and Page Tags We may collect non-personally identifiable information passively using "cookies" and "page tags."
" are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the Usedesk Service and other websites. Cookies can be used to personalize your experience on the Usedesk websites (such as dynamically generating content on webpages specifically designed for you), to assist you in using the Usedesk Service (such as saving time by not having to reenter your name each time you use the Usedesk Service), to allow us to statistically monitor how you are using the Usedesk Service so that we can improve our offerings, and to target certain advertisements to your browser which may be of interest to you or to determine the popularity of certain content.
You do not have to accept cookies to use the Usedesk Service. Although most browsers are initially set to accept cookies, you may change your browser settings to notify you when you receive a cookie or to reject cookies generally. However, if you reject cookies, certain features or resources of the Usedesk websites may not work properly or at all and you may have a degraded experience.
," also known as web beacons or gif tags, are a web technology used to help track website or email usage information, such as how many times a specific page or email has been viewed. Page tags are invisible to you, and any portion of the Usedesk Service, including advertisements, or e-mail sent on our behalf, may contain page tags.
By using cookies and page tags together, we are able to improve the Usedesk Service and measure the effectiveness of our advertising and marketing campaigns.
Log Files We collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Usedesk Service. This information may be used to analyze trends, to administer the Usedesk Service, to monitor the use of the Usedesk Service, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Usedesk Service and evaluating the Usedesk Service in general. Does Usedesk collect information from children under 13 years of age?
We are committed to protecting the privacy of children. The Usedesk Service is not designed for or directed to children under the age of 13. We do not collect personally identifiable information from any person we actually know is under the age of 13. What does Usedesk do with the information it collects?
In general, we use the information collected to provide you with a great overall experience using the Usedesk Service, to help us understand who uses the Usedesk Service, for internal operations such as operating and improving the Usedesk Service, to contact you for customer service and billing purposes and to facilitate the delivery of Usedesk advertising in some cases.
We use your information to send you a welcome e-mail after you create an account, when you are invited to Usedesk, or when you sign up for our newsletter. We also use your information to send other e-mail communication related to the Usedesk Service or website. For e-mail that is not transactional according to the standards set forth in the CAN-SPAM Act of 2003
, we will provide an option to unsubscribe immediately.
If you identify yourself to us by sending us an e-mail with questions or comments, we may use your information (including personally identifiable information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We may also use the information collected to send announcements and updates regarding the Usedesk Service or, if applicable, about your billing account status. You will not be able to unsubscribe from these Service announcements and updates as they contain important information relevant to your use of the Usedesk Service.
We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Usedesk Service. We may link some of this information to personally identifiable information for internal purposes or to improve your experience with the Usedesk Service. When does Usedesk disclose information to third parties?
Laws and Legal Rights We may disclose your information (including personally identifiable information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose personally identifiable information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Usedesk Terms of Service, to detect fraud, or to protect the safety and/or security of our users, the Usedesk Service or the general public.
Third Parties Generally Third parties may be able to independently directly collect personally identifiable and non-personally identifiable information without permission from Usedesk
, and may include potential or actual advertisers, providers of advertising products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personally identifiable information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personally identifiable information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty. PayU
, as a Usedesk Service partner maintains ongoing Level 1 PCI compliance, adhering to stringent industry standards for storing, processing and transmitting credit card information online. Could my information be transferred to other countries?
Personally identifiable information collected on the Usedesk Service may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Usedesk Service may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using the Usedesk Service and submitting such information on it, you voluntarily consent to the trans-border transfer and hosting of such information. To the fullest extent allowed by applicable law, if you are a User accessing the Usedesk Service from a jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from those of the Russian Federation, please be advised that all aspects of the Usedesk Service are governed by the internal laws of the Russian Federation regardless of your location. What choices do I have regarding the collection, disclosure and distribution of personally identifiable information?
Do Not Track The term "Do Not Track" refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests. Can I update or correct my personally identifiable information?
You have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us