Evaluate the performance of your customer service employees
The checklist was created using international standards for customer service quality and the experience of support managers from our large client companies.
About checklist
Save and accumulate instructions and knowledge with Usedesk
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Everything you need for helping clients in one place: scripts, instructions, branch regulations. Structure with categories and sections for an even faster search.
Create internal articles for training your team when you actively hire new staff. Newbies won’t have to search and study guidelines for hours and read different Word files in many systems.
Give your best employees and management access to editing to avoid sharing wrong or outdated information.
Your developer can easily add... to make the Knowledge Base look the same...
A well-known address inspires trust among customers, and they will seek reference information more often.
A smart Knowledge Base widget will appear on the right page and select the appropriate articles with answers for the client.
Clients will be able to find answers by themselves, even when the work day for your Support Team has already ended.
If the widget is inside the client’s cabinet, it will automatically add their name and email address. All the client needs to do is simply text a question.
Make Knowledge Bases for each branch or office to save and accumulate centralized knowledge.
If the client doesn’t find the answer in the Knowledge Base, he will be able to send a question via the feedback form.
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.