We helps our customers not only to sign up but also to configure the platform and get the ball rolling.
UseDesk helped our Moscow bicycle rental to speed up tech support by 6 times.
It used to take us on average about 12 hours and 12 minutes to solve an issue (taking into account issue investigations).
A lot of tickets were simply lost. Now our average response time is 2 hours and 22 minutes and no request has been lost!
Thanks to UseDesk automation, 14% of all complaints are now closed by themselves.
The response time has decreased from 7 minutes to 1.5 minutes, which means that it has gotten 5 times faster.
The cost of closing tickets has decreased threefold. The number of tickets has doubled while the number of agents has remained the same. Tech support for all the channels takes place in one system.
We reorganized our tech support and stopped worrying about lost tickets. Response time got 3 times faster.
Now our customer receives an answer on average within 1-2 hours.
Agents respond to our customers in 2 clicks, and they don't have to change statuses manually.
Thanks to UseDesk, we at MoneyMan managed to automate 35% of all responses in 3 months.
Response time has been reduced from 2 days to 10 hours.
Excellent ratings from customers have increased by 10%. Now 70% of our customers give us excellent ratings for tech support.
All the tickets are stored in one place: tickets via email, feedback forms, offline messages in the web chat, and answers to trigger messages on unanswered calls. Thanks to all these options, the conversion rate on orders has increased since tech support has become more time efficient.
Plus, duplicate responses are now avoided, as now we can see when a support agent starts working with a ticket.
As soon as we started using UseDesk, our tech support team finally became truly centralized. Our sales department finally got a chance to be able to track their communications with customers and always keep track of them without losing time and data.
All our tickets are stored in one system, and are automatically distributed among the agents with priority and response deadline tags.
Learn more about UseDesk
We will give you an overview and answer any questions you may have about the platfrom