MoneyMan automated 35% of our responses in three months. The response time to customers has been reduced from 2 days to 10 hours. The number of excellent marks increased by 10%. Now, 70% of our customers rate our support as "excellent"!
We have three main tasks: measurement, control, and the ability to work with a client's appeal on the principle of a relay race — do it yourself or pass it on to another. To begin with, we just wanted to process all orders and requests, cope with the flow and, only after that, understand how well we processed them. Processing an order in 4 hours versus a week is a completely different level of service. With Usedesk, we were able to solve all these problems.
Usedesk is a wonderful product that allows you to conduct the liveliest dialogue with the client.
Two weeks after implementation, the team began to respond 3 times faster.
Now the client receives an answer in an average of 1.2 hours.
Employees respond to clients in 2 clicks, and statuses do not need to be changed by hand.