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UseDesk is a Cloud Software
for Customer Support

UseDesk is useful for companies that are fed up with using different interfaces for interaction with their customers,
keeping text templates in Word files and keeping the request report in Excel.
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already use UseDesk for their customer service needs
UseDesk Helps Create
a Better Service by 3 Steps:
Organize Customer Support from The Very Beginning in All Channels
No matter which channel brought you a request: e-mail, a phone call, instant messenger, a website form - every request will be received and corresponded to the right department. Communication history will be shown in the same interface, therefore employees don't miss any requests.

Reduce The Load on Your Customer Service Department by 50%
UseDesk helps work with loads of requests. If a customer's question is simple, they will find the answer themselves on our Knowledge Base. With the help of automation rules you'll free your team from routine and automate half of the template answers.
Analyze Results and Increase Customers' Satisfaction
Our reports show if your employees don't work well enough and your customers aren't satisfied. It helps you react quickly: correct your employees' errors and shore up your procedures.
What UseDesk Can Do
How UseDesk makes the work of your support department easier and your customers happier
Multichannel Helpdesk – All You Need to Launch Your Support within 1 Day
UseDesk works with all sorts of channels: e-mail, phone calls, and chat. The customer service department uses one interface for their work.
More about helpdesk
Knowledge Base for Self-service
Give your customers a chance to quickly find answers to their questions themselves.
More about self-service
Helps Improve the Quality of Your Customer Service
The reports show how satisfied your customers are and if there are any mistakes in your employees' work. You'll know how busy the support department is and when you need to hire some more people.
UseDesk was a gift from the heavens for our Customer Support staff. They found it incredibly difficult to work with our old tracker, this is why UseDesk made them exceptionally elated.
Olga Mglintseva
Head of Customer Service department «Mobilnaya Karta»
We automated our support service by 35% within 3 months. Our positive feedback increased by 10%. Now 70% of our customers grade our support service as "Excellent"! UseDesk support is what you need from the very beginning.
Anna Trofimova
Head of Customer Service Department, MoneyMan
Easily opens, easily installed, easy to use, easy to customize. Simplicity and and great functions – this is UseDesk.
Artem Ishonin
Qlean & Shelly, Industrial Magic
The system shows when an employee received the request, when he responded, what he did to respond, and whether the response was right or not. I can log in any time and check what is happening on UseDesk and which requests are being worked on. This tool lets us increase the quality of our work in all of our channels for interaction with customers.
Sergey Tsygankov
Deputy Head of Customer Service at Velobike
The Results of Our Customers
3 months after implemention
6 times faster
Response speed
20% higher
Customers' satisfaction
1 hour saved
every day for the Customer Service Department