UseDesk
AI-powered omnichannel
helpdesk platform.

Integrated webchat
8 different channels consolidation
Requests automatical sorting and prioritisation
Customer requests recording
Performance, SLA, CSI and other reports
3rd party services integration
Our
clients:
Online webchat and more
Multifunctional UseDesk widget allows clients to send messages to online chat, instant messengers or social media directly from the website
12 different channels
Requests from online webchat, email, social media, instant messengers, cloud telephony can be collected at UseDesk.
Sorting and prioritization
Any rule can be customized in UseDesk, so all the tags and statuses would be automatically changed
Reply in one click
Agents can reply in one click or even automatically using respond templates
Requests recording
All customers' requests to be saved, all recurrent requests to be consolidated
Reports
Evaluate the quality of the team work or the work per agent using daily base automatical reports
Integration
UseDesk has ready-to-use modules for various online services integration, as well as API-solutions to easily integrate your own services
All in one.
Email
Online webchat
Connect up to 8 communication channels and use them all in a single user-friendly interface
Whatsapp
Facebook
Instagram
Messenger
API integration
Twitter
Efficient platform for enterprise needs
Apply tags, statuses and filters, assign tasks per agent, track SLA,
use respond templates and many other options.
Automation: rules, templates and AI.
Easy to use templates tool.

Set up autoreplies for standard requests, create rules to automatically change statuses or add new tags.
Performance, SLA, CSI and other reports.
Track time your agent is spending per response. Control performance per agent, team or department.

Your boss will like it.
Website widget: messengers, online chat, knowledge base
Embed and customize a widget on your website — be available 24/7 for your customers, no matter what channel they use.
Create a knowledge base so your customers can easily find answers on their own.
UseDesk integrates with tools you use.
Simple integration via ready-to-use modules or API with your CRM system, online webchat and other services.
Pricing.
Flexible payment options — pay for 3 months to start.
Get a special discount for annual subscription
Or ask for special payment terms.
1 year
3 month
Custom plan
Стоимость help desk в облаке
Email
Webchat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
EUR 45
per agent, per month
Стоимость help desk на сервере
Want on-premise?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Custom plan
Price per agent per month if paid for 12 months
Стоимость help desk в облаке
Email
Webchat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
EUR 50
per agent, per month
Стоимость help desk на сервере
Want on-premise?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Custom plan
Price per agent per month if paid for 3 month. Pay for one year and get a discount!
EUR 45
Стоимость help desk на сервере
Стоимость help desk в облаке
EUR 45
per agent, per month
Email
Webchat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
Custom plan
Want on-premise?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Are you a startup?
UseDesk platform will help you to improve your business processes and customer service. UseDesk team will share best practices for the best start and quick growth.
How do we help our customers.
We help to our customers not only to sign up but also to configure the platform and get the ball rolling.
Стоимость help desk в облаке
UseDesk helped our Moscow bicycle rental service to speed support up by 6 times.

It used to take us on average about 12 hours and 12 minutes to solve an issue (taking into account issue investigations).

A lot of tickets were simply lost. For now the average response time is 2 hours and 22 minutes and no request we lose!
TThanks to UseDesk automation, 14% of all requests are now getting closed on their own.

The response time has decreased from 7 minutes to 1.5 minutes, which means that we do it 5 times faster.

The cost of closing tickets has decreased threefold. The number of tickets has doubled while the number of agents has remained the same. All channels support is located in one system.
Стоимость help desk в облаке
We have structured the support team and have no lost tickets to worry about. Response time now became 3 times faster.

The customer receives an answer on average within 1-2 hours.

Agents may simply respond to our customers in 2 clicks, and they don't have to change request statuses manually anymore.
Thanks to UseDesk, we at MoneyMan have managed to automate 35% of all responses in 3 months.

Response time has been reduced from 2 days to 10 hours.

"Excellent" rates from customers have increased by 10%, so for now 70% of them give us "excellent" rates for support.
All the tickets are stored in one place: email requests, feedback forms, offline messages in the webchat and "no answer calls" trigger messages.
Thanks to all these options the orders conversion rate has increased, since support has become much more efficient.

We now also has excluded duplicated responses, since there is "on track" status when the agent starts working on a ticket.
Стоимость help desk в облаке
Стоимость help desk в облаке
Стоимость help desk в облаке
Стоимость help desk в облаке
As soon as we've started using UseDesk, our tech support team finally became truly centralized. Our sales department finally has got a chance to track their communications with customers and pick them up without losing time and data.

All our tickets are stored in one system, and are automatically distributed among the agents with priority and response deadline tags.
Learn more about UseDesk
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