UseDesk
UseDesk is the smart omni-channel help desk platform.
Integrated online webchat
Automatically sorts and prioritise requests
Automatic and 1 click replies
Records customers' requests
Provide performance, SLA, CSI and other reports
Integrations with services your company use
Our
clients:
Web chat and more
The multifunction UseDesk widget allows clients to send messages to an online chat, instant messengers or social media right from the website
12 different channels
Requests from live chat, email, social media, instant messengers, cloud telephony can be collected in UseDesk.
Sorting and prioritization
In UseDesk, you can customize the rules by which tags and statuses of requests will automatically be changed
Respond in 1 click
Using response templates, agents can respond to requests in 1 click or even automatically
Records of customers
In UseDesk, all client requests are saved, and repeated requests are merged into one
Reports
Very convenient section of automatic daily reports that allow you to evaluate the work of agents individually and the department as a whole
Integration
UseDesk has ready-made integration modules with various online services, as well as convenient API solutions for connecting your own services
All in one.
E-mail
Online web chat
Telegram
Connect 12 channels of communication and organize them all in one user-friendly interface.
VK
Whatsapp
Facebook
Instagram
Messenger
Viber
Cloud telephony
Odnoklassniki
API integration
Powerful platform for enterprise usage.
Use tags and statuses, assign to agents, monitor SLA, apply filters, use response templates,
and many other options.
Automation: rules, templates and AI.
Easily create and use templates.

Set-up auto replies for standard questions, create rules to change statuses automatically and add new tags.
Performance, SLA, CSI and other reports.
Track time your agents spend on responses.
Control performance of departments, groups and companies.

Your boss will like it.
Widget unite messengers, online chat and knowledge base.
Embed and customize a widget on your website — be available 24/7 for your customers, no matter what channel they use.
Create a knowledge base so your customers can easily find answers on their own.
UseDesk integrates with tools you use.
Simple integration with your CRM system, online web chat or other services via API and native modules.
Pricing.
Flexible payment options — pay for 3 months to try.
Pay for a year and get a discount.
Or get your custom plan.
1 year
3 month
Custom plan
1 year
3 month
Custom plan
Стоимость help desk в облаке
Email
Web chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
$40
per agent, per month
Стоимость help desk в облаке
$45
per agent, per month
Email
Web chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
Стоимость help desk на сервере
Have your own server?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Custom plan
Price per agent per month when paid for 12 months
Стоимость help desk в облаке
Email
Chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
$45
per agent, per month
Стоимость help desk в облаке
$40
per agent, per month
Email
Web chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
help desk на сервере
Have your own server?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Custom plan
Price per agent per month when paid for 3 months
Стоимость help desk на сервере
Стоимость help desk в облаке
$40
per agent, per month
Email
Web chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
Custom plan
Have your own server?
Need an enterprise solution?
Have specific requirements?

Contact us to get your personal quote.
Стоимость help desk в облаке
$45
per agent, per month
Email
Web chat and messengers
Social media
Knowledge base
Reports
Tags
Chatbots
Templated
Automation
Customer support
Are you a startup?
UseDesk as a platform will help you improve your business processes and customer service. UseDesk team will share best practices for the best start and quick growth.
How we helps our customers.
We helps our customers not only to sign up but also to configure the platform and get the ball rolling.
Стоимость help desk в облаке
UseDesk helped our Moscow bicycle rental to speed up tech support by 6 times.

It used to take us on average about 12 hours and 12 minutes to solve an issue (taking into account issue investigations).

A lot of tickets were simply lost. Now our average response time is 2 hours and 22 minutes and no request has been lost!
Thanks to UseDesk automation, 14% of all complaints are now closed by themselves.

The response time has decreased from 7 minutes to 1.5 minutes, which means that it has gotten 5 times faster.

The cost of closing tickets has decreased threefold. The number of tickets has doubled while the number of agents has remained the same.
Tech support for all the channels takes place in one system.
Стоимость help desk в облаке
We reorganized our tech support and stopped worrying about lost tickets.
Response time got 3 times faster.

Now our customer receives an answer on average within 1-2 hours.

Agents respond to our customers in 2 clicks, and they don't have to change statuses manually.
Thanks to UseDesk, we at MoneyMan managed to automate 35% of all responses in 3 months.

Response time has been reduced from 2 days to 10 hours.

Excellent ratings from customers have increased by 10%. Now 70% of our customers give us excellent ratings for tech support.
All the tickets are stored in one place: tickets via email, feedback forms, offline messages in the web chat, and answers to trigger messages on unanswered calls.
Thanks to all these options, the conversion rate on orders has increased since tech support has become more time efficient.

Plus, duplicate responses are now avoided, as now we can see when a support agent starts working with a ticket.
Стоимость help desk в облаке
Стоимость help desk в облаке
Стоимость help desk в облаке
Стоимость help desk в облаке
As soon as we started using UseDesk, our tech support team finally became truly centralized. Our sales department finally got a chance to be able to track their communications with customers and always keep track of them without losing time and data.

All our tickets are stored in one system, and are automatically distributed among the agents with priority and response deadline tags.
Learn more about UseDesk
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