Usedesk customer support platform helps companies create an attentive customer service and be closer to customers.
Usedesk helps to build customer service from scratch and scale with the growth of the company.
Usedesk is a system for accounting and processing applications. It focuses on solving problems of support and consulting clients, so we are not suitable for tracking conversions and transaction statuses or as a list for the sales department.
Creating a "humane" helpdesk idea came from one of the founders when the support service refused to help him set up the Internet because he did not have a ticket number at hand.
The company used the IT service desk to deal with impersonal claims and incidents, not people.
They needed a tool that would help communicate with clients in the same language and solve problems without effort on the part of the client. Customers do not have to remember ticket numbers, and employees receive a certificate before starting work in the system. This is how Usedesk appeared.
We will not only give a username and password to Usedesk and wave joyfully, holding your money in our hand. It is essential for us that the company benefits from the implementation of the system.
So, together we will:
Analyze the current state of support and help to establish joint work of departments with customer requests.
Make sure that the questions immediately fall into the right hands, the status and the person responsible for each problem can be seen, and not a single request from the client is lost.
Automate tedious manual operations so that the chain of actions from receiving the letter to the ready answer is shorter; we will customize the service for you and train employees.
And if something goes wrong already in the process of work, we will quickly fix it.
If you are missing something in the functionality, we are ready to discuss improvements for a separate fee if you do not want to wait for the function to appear on a first-come, first-served basis for all companies.
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.