We are erasing boundaries in the work of support. Process tickets wherever there is the Internet, do not miss urgent tickets and create service that competitors envy.
Work with tickets the way you used to in the web version. A principle of work is the same, you do not need to retrain.
Manage a team’s workload remotely, decide which tasks are of the highest priority.
Did you get a difficult ticket? Study a client profile, his tickets and solutions history. Do not put off solving urgent issues.
Sometimes a team needs to pay attention to a certain group of tickets. For example, during promotions or new product launches.
A general manager does not need to assign each ticket separately. It is enough to select needed messages in a list and assign a right tag, priority or an executor to all of them.
You certainly won’t miss new tickets and comments.
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.
