Evaluate the performance of your customer service employees
The checklist was created using international standards for customer service quality and the experience of support managers from our large client companies.
About checklist
Track the quality of work for each agent, department, or the company as a whole
Get an offerWe’ll contact you within 1 business day
Identify weaknesses and determine what is worth fixing
We don’t send a separate message asking for a support evaluation — it’s inefficient.
We add the grade right into the employee response letter so that the client can praise or critique the response immediately.
Select the channel and status of the request in the settings, at which point the request for rating will be sent.
Keep track of how the support team handles incoming calls in order to adjust the staff on time.
Control how long it takes to answer and solve the client’s problem, so that the client is always satisfied.
Analyze what questions customers ask more often and prepare templates for quick responses.
To find the point of origin of problems, filter the report by channel, group or tag.
If the client wrote a message outside of working hours, the countdown will start from the beginning of the work day.
Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.