We learn from the experience of some other companies, both successful and not. We do research to find out how support service works in various fields.
Usedesk follows trends in customer service. We created a project botmother|
, where we develop useful chatbots for business which automate support in messengers.
We like to share our knowledge about customer service. Even if you're not our client, we will provide an audit of your customer service, show you your weak spots, and give advice on ways to fix them.
We also think that not only processes matter. It's important to speak a common language with your customers. That's why we help establish a communication strategy – how to say hello and goodbye, how to calm down an angry customer, how to say "no", how to control customers' emotions. We respect Glavred
, so we'll help you write answer templates that will show you care about your customers.
Our favorite activity is to learn from customers, exploring every little detail about different support approaches. We are interested in "how this works" at your company. We will discuss your goals, ideas and we will learn from your experience to make Usedesk even more useful for creating awesome customer service.