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Service desk: a system for receiving, recording, and processing applications from different channels

Usedesk is a service desk for optimizing the work of technical support. SLA tracking, user self-service with a knowledge base, customer ticket routing, alerts and analytics reports help reduce the time it takes to process customer tickets, as well as improving the quality of work processes and increasing transparency.
Let your employees deal with really important tickets. The system answers standard questions automatically.
We will respond within one business day
Take advantage of the Service Desk system
One client – many channels
In small companies, every customer matters. Some want to contact through social networks, some want to call, while others want to comment on publications. You no longer need to switch between communication channels — all tickets will be collected in Usedesk.
In small companies, every customer matters. Some want to contact through social networks, some want to call, while others want to comment on publications. You no longer need to switch between communication channels — all tickets will be collected in Usedesk.
Usedesk saves one hour per day for each employee
SLA — Response time
The time it takes to work with a client's ticket
Control the response time
How many responses according to the regulations, how many are overdue
Analyze overdue tickets
Check tickets by channel, group, or topic
Find out what prevented the deadline from being met
CSI - Quality of Responses
Customer Satisfaction Assessment
Identify weaknesses and determine what needs to be fixed
Knowledge Base
Store and structure the knowledge base: instructions, articles, documentation, process descriptions, and everything that will help your employees and customers find information on standard questions and save time overall.
Quickly search
Everything to help customers in one place: scripts, instructions, regulations for different departments. Articles are structured into sections and categories for an even easier search.
Detailed onboarding
Create internal articles to train your team during staff expansion or high turnover. Beginners will not have to spend hours looking for information in disparate systems and Word files.
Only correct answers
Only the manager and the best agents have access to edit articles, so unverified information will not appear in the knowledge base.
Service desk at a reasonable price
Pay Quarterly or Annually with a Discount
Minimum 3 agents required
Per agent monthly
Email and telephony
$45
$ 50
-10%
3 months
Social networks and messengers:
Telegram, Facebook Messenger, Twitter, Instagram
Tags
Chatbots
Response templates
Automation
Caring Support
Individual Tariff
Big company? Special requirements?
Knowledge Base
Reports
For an enterprise with global scale and security, we are ready to calculate individual payment terms
$ 50
12 months
WhatsApp (1 phone number),
Viber (1 phone number), Skype
Additional channels
Starts from $ 90
per channel/month
Price for one agent per month.
3 agents minimum.
Expand the capabilities of the Service Desk system
Use ready-made integrations or connect familiar services using an open API and SDK for iOS and Android.
Your employees will no longer need to switch between windows and programs. You can use familiar services directly from Usedesk.