Service desk: a system for receiving, recording, and processing applications from different channels
Usedesk is a service desk for optimizing the work of technical support. SLA tracking, user self-service with a knowledge base, customer ticket routing, alerts and analytics reports help reduce the time it takes to process customer tickets, as well as improving the quality of work processes and increasing transparency.
Let your employees deal with really important tickets. The system answers standard questions automatically.
We will respond within one business day