Service desk: a system for receiving, recording, and processing applications from different channels

Usedesk is a service desk for optimizing the work of technical support. SLA tracking, user self-service with a knowledge base, customer ticket routing, alerts and analytics reports help reduce the time it takes to process customer tickets, as well as improving the quality of work processes and increasing transparency.

Let your employees deal with really important tickets. The system answers standard questions automatically.

We will respond within one business day

Take advantage of the Service Desk system

One client – many channels

In small companies, every customer matters. Some want to contact through social networks, some want to call, while others want to comment on publications. You no longer need to switch between communication channels — all tickets will be collected in Usedesk.

In small companies, every customer matters. Some want to contact through social networks, some want to call, while others want to comment on publications. You no longer need to switch between communication channels — all tickets will be collected in Usedesk.

Usedesk saves one hour per day for each employee

SLA — Response time

The time it takes to work with a client's ticket

Control the response time

How many responses according to the regulations, how many are overdue

Analyze overdue tickets

Check tickets by channel, group, or topic
Find out what prevented the deadline from being met

CSI - Quality of Responses

Customer Satisfaction Assessment

Identify weaknesses and determine what needs to be fixed

Knowledge Base

Store and structure the knowledge base: instructions, articles, documentation, process descriptions, and everything that will help your employees and customers find information on standard questions and save time overall.

Quickly search

Everything to help customers in one place: scripts, instructions, regulations for different departments. Articles are structured into sections and categories for an even easier search.

Detailed onboarding

Create internal articles to train your team during staff expansion or high turnover. Beginners will not have to spend hours looking for information in disparate systems and Word files.

Only correct answers

Only the manager and the best agents have access to edit articles, so unverified information will not appear in the knowledge base.

Expand the capabilities of the Service Desk system

Use ready-made integrations or connect familiar services using an open API and SDK for iOS and Android.

Your employees will no longer need to switch between windows and programs. You can use familiar services directly from Usedesk.