A brief guide to working with clients, part II

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A book on how to create the best customer support. It’s free of charge.

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What’s inside

7 best support practices, 76 pages, first-class layout

CSAT, CES, NPS: how to measure and boost customers’ happiness
How to set a deadline that you don’t have?
CSI indicators. How to calculate and increase the happiness of customers
5 professional/useful working phrases for dialogues with costumers
How to fire a client without any regrets
How to use SLA to control response time
Three ways to work with macros in the CS