Main page
→
A book on how to create the best customer support. It’s free of charge.

A brief guide to working with clients

Part II
Practical customer experience tips

DOWNLOAD.PDF
Share

What’s inside

7 best support practices, 76 pages, first-class layout

  • CSAT, CES, NPS: how to measure and boost customers’ happiness
  • How to set a deadline that you don’t have?
  • CSI indicators. How to calculate and increase the happiness of customers
  • 5 professional/useful working phrases for dialogues with costumers
  • How to fire a client without any regrets
  • How to use SLA to control response time
  • Three ways to work with macros in the CS

I haven’t seen the first one yet.

Show to me

Request a Demo

Send us a request for an online demonstration at the time that’s convenient for you. We will give you an overview and answer any questions you may have about the system.

Valid number
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy‍
Thank you!
Oops! Something went wrong while submitting the form.

Download the book

Valid number
The company’s sphere
Company size
By clicking the button, you agree that you have read our Privacy Policy‍
All set! Check your email in a few minutes — we’ve already sent your copy.
Oops! Something went wrong while submitting the form.