We are not that type of service that gives you login and password and says "bye-bye", waving your money in hand. We are truly interested to see how UseDesk benefits your business. Together with our users, we analyze the current state of the support and, then, we help to organize workflow so that various departments work with customer requests as one mechanism.
We can enable the process where the customer questions go to right assignee, statuses and responsible agent are visible, and not a single customer request gets lost.
We automate tedious manual operations to shorten the chain of actions, which starts with request submission and ends with complete resolution. Setup and training are complimentary.
If something goes wrong — we are here to fix it quickly.
If you think that there is something that can be added as a function, we are open to suggestions. Further, we can discuss the custom add-ons on a paid basis, if you do not want to wait for the function to be available to all users.