UseDesk меню
Why Is It Worth to Move from Zendesk?
Don't Mix up!
Tilda Publishing
NOT BRO
BRO
UseDesk Helps Organize Customer
Support More Flexibly and Simply
Support and Implemention
We don't just give you the soft. We are interested in creating awesome support. That's why we will help you set up UseDesk with your your processes and advise on how to do it better.
Location on Your Server
If your security department requires everything on your intrernal servers, we will easily turn UseDesk into them within 2 days.
Contract Payment in RUR
The prices don't depend on the USD exchange rate. Your lawyer can easily edit our agreement, and your accounting department will pay via bank transfer and get receipts on time.
Integration with Russian Services
We are integrated with Retail CRM, Mango Telekom and Gravitel telephonies and VK.com.
We Compared Functions and Prices for You
Zendesk Professional
Cloud UseDesk
A price per employee (year subscription)
49$ (2940 RUR)
1600 RUR
Price per 10 employees a year
5880$ (352 800 RUR)
192 000 RUR
Support channels
E-mail
Chat
29$ per user a month
Facebook
VK.com
Twitter
Telegram
Viber
Telephony
Extra charges, foreign providers
Mango Telekom, Gravitel
Request processing management
Answer templates (macros)
Automation rules
Request filters
Tags
Extra fields
Various request forms
Extra charges
Contacts and conversation history
Contact grouping by companies
Tags on customer cards
Tag on company cards
Business hours
SLA
Customer Satisfaction Index
Knowledge base
Custom Knowledge base
Internal Knowledge base for employees
Extra charges
Several Knowledge bases
5 max
Unlimited
Customer portal (possibility to look through their requests)
Extra charges
Communication with colleagues
Internal comments
Mentioning other employees
Adding comments and answers from e-mail
Employee groups
Visibility of everyone who is allocated to an employee or a group of requests
Statictics
Languages
40 languages
Russian, English, Spanish
Integration with Zapier