Knowledge Base for Clients

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Save and accumulate instructions and knowledge with Usedesk

What is the Knowledge Base for?

Our structured Knowledge Base includes instructions, articles, docs, process descriptions, and everything else that can help your employees and clients find information on common questions and save them time

Fast search

Everything you need for helping clients in one place: scripts, instructions, branch regulations. Structure with categories and sections for an even faster search.

Detailed onboarding

Create internal articles for training your team when you actively hire new staff. Newbies won't have to search and study guidelines for hours and read different Word files in many systems.

Proofread answers

Give your best employees and management access to editing to avoid sharing wrong or outdated information.

Benefits of the Knowledge Base

A well-known address inspires trust among customers, and they will seek reference information more often.

Your domain

Relevant selection of materials for each page

A smart Knowledge Base widget will appear on the right page and select the appropriate articles with answers for the client.

Customization

Your developer can easily add… to make the Knowledge Base look the same…

Single repository

Make Knowledge Bases for each branch or office to save and accumulate centralized knowledge.

Auto-filling the form

Clients will be able to find answers by themselves, even when the work day for your Support Team has already ended.

24/7

If the widget is inside the client's cabinet, it will automatically add their name and email address. All the client needs to do is simply text a question.

Always here to help

If the client doesn't find the answer in the Knowledge Base, he will be able to send a question via the feedback form.

More information about the product

Checklist for Helpdesk Implementation

We prepared a small cheat sheet in which we noted, step by step, what steps you must take in order to simplify the helpdesk implementation and avoid missing anything.

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