Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
USEDESK MAKES CUSTOMER CARE EASIER AND MORE EFFECTIVE
What are the Benefit of Switching from Intercom?
Prices in UseDesk are not affected by US Dollar rate change, and are not tied to the number of active users of your service. Base pricing package of UseDesk covers unlimited number of active users and multiple communication channels: live chat, telephony, Telegram, Odnoklassniki, Vkontakte, Facebook, Viber, and integrations with Whatsapp and Instagram are also available for extra charge.
Support and Implementation
We are interesting in building an outstanding support for you – we customize UseDesk for your processes.
Host UseDesk on Your Server
If the security policy in your company requires keeping everything on company's servers, we will install UseDesk on premises in couple of days.
Pay in Rubles and Have a Contract
Prices are not affected by US Dollar rate change. We negotiate the terms of the contract with your lawyer, and the accounting department receives the acts of acceptance and the invoices to proceed with payments.
Unique Integration Options
We are integrated with retailCRM, Mango Telecom, Gravitel, Vkontakte, Telegram, and Odnoklassniki.
UseDesk reduces and optimizes the support costs →
CALCULATE YOUR SAVINGS
We have compared the functionality and pricing for you
Price per month
2 500 р. / 1 employee and unlimited active customers
$53 (3 355,66 р.) / 250 active customers
Price per year
24 000 р. / 1 employee and unlimited active customers
$636 (40 267,89 р.) / 250 active customers
Messages & Comments
Messages & Comments
Mango Telecom, Gravitel
Ticket Processing Options
Transfer of a message from one channel to another (for example, from social media to email)
Communication history in ticket interface
Mentioning the external employees that are not in the system
SLA (desired response time)
Personalized request filtering for agents to use
Additional data fields in ticket (for example, request category)
Request Prioritization and Categorization
Extended contact details (messengers, social networks)
Grouping by company
Automatically Triggered Answers
Use of rules in request processing (assignment, status update, etc.)
Enabled by triggers
Notifications and welcome messages
Location on external domain
Export to Excel
Report on each channel
Report on tags and add. fields
Customer Satisfaction (CSAT)
We have released the second part of the book with practical tips regarding customer service.