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USEDESK MAKES CUSTOMER CARE EASIER AND MORE EFFECTIVE

What are the Benefit of Switching from Zendesk?

Among the other channels, UseDesk supports messengers and social networks that are most popular in Russia: Telegram, Odnoklassniki, and Vkontakte.
Base pricing package of UseDesk includes such important functions as "Additional Data Fields in Ticket", "Customer Segmentation", "Language Localization", "Individual Agent Report", while Zendesk's basic plan does not cover these functions.
Support and Implementation
We are interesting in building an outstanding support for you – we customize UseDesk for your processes.
Host UseDesk on Your Server
If the security policy in your company requires keeping everything on company's servers, we will install UseDesk on premises in couple of days.
Pay in Rubles and Have a Contract
Prices are not affected by US Dollar rate change. We negotiate the terms of the contract with your lawyer, and the accounting department receives the acts of acceptance and the invoices to proceed with payments.
Unique Integration
Options
We are integrated with retailCRM, Mango Telecom, Gravitel, Vkontakte, Telegram, and Odnoklassniki.
UseDesk reduces and optimizes the support costs
We have compared the functionality and pricing for you
Cloud-Based UseDesk
Zendesk Professional
Price per month
2 500 р. / 1 employee
$49 (3102,40 р.) / 1 employee
Price per year
24 000 р. / 1 employee
588 $ (37 228.81 rubles) /
1 employee
Support Channels
Email
Live Chat
Facebook
Messages & Comments
Messages & Comments
VKontakte
Messages & Comments
Телеграм
Whatsapp
Viber
Telephony
Mango Telecom, Gravitel
Service providers located abroad
Ticket Processing Options
Message forwarding
Transfer of a message from one channel to another (for example, from social media to email)
Internal comments
Communication history in ticket interface
Related Tickets
Mentioning the external employees that are not in the system
Response templates
SLA (desired response time)
Personalized request filtering for agents to use
Additional data fields in ticket (for example, request category)
+$
Request Tagging
Request Prioritization and Categorization
Request Search
Customer Card
Extended contact details (messengers, social networks)
Grouping by company
Communication history
Internal notes
Customer Segmentation
+$
Automation
Automatically Triggered Answers
Use of rules in request processing (assignment, status update, etc.)
Mass-messaging
Enabled by triggers
Notifications and welcome messages
Knowledge Base
Knowledge base
Language Localization
+$
Location on external domain
Widget Integration
Statistics
Export to Excel
Report on each channel
+$
SLA Report
Report on tags and add. fields
Customer Satisfaction (CSAT)