Юздеск
Юздеск

Improved Customer Service in 1 day

7-days trial — Easy to set up — Easy to use

Improved Customer Service in 1 day

7-days trial — Easy to set up — Easy to use

All you need to create better support just in one tool

We help you make your customer service simple and efficient

All you need to create better support just in one tool

Number of customers requests per day
100
5000
How many requests a manager solves per day
50
150
Managers monthly salary
1000
5000
You save with Usedesk
0 thousand eur per year
Your email
Email
No limits. Add to Usedesk as many emails as you need.
Social Media
Manage your messages, comments, and mentions via Usedesk using just one tool for all of them: Facebook, Instagram, Twitter, VK.
Chat and Messengers
Support your customers via online chat, Whatsapp, Viber, and Telegram. Usedesk have them all.
Support Centre
No limits. Get a public Support Centre for your customers and a private one for your team.
Tags
Use different tags to mark your tickets. It will help you create a simple system with a faster search and variety of automatic rules.
Customers Happiness
Customers rate your support team, you get detailed reports about customer service team's perfomance.
Reports
Analyze how your team works, what your customers ask you about, and how quick your replies are.
Canned Replies
Don't waste a single minute to copy and paste the same texsts. Saved replies will do all the job.
Automation
Set automatic rules that will save your managers' time and allow them to focus on much more essential things.
SLA
Set, control, and measure your team's time of reply. Once a delay appears, you will know about it right away.
Chatbots
Create chatbots for messengers and social media with no coding or developers team.
Custom Ticket Fields
Add custom fields to your tickets to get a better statistics and higher perfomance.
7-days trial — Easy to set up — Easy to use
7-days trial — Easy to set up — Easy to use

3 simple steps to the perfect customer service

Provide omni-channel support
It doesn't matter how your customer contacts you (via email, Facebook, Whatsapp, and so on) because you don't miss a single request and work with each of them within just one tool. Usedesk keeps all the information you need.
Reduce the cost of each request
Usedesk's automatic triggers and rules work for you reducing the cost of each request by 50%. The Support Centre helps your customers find answers by themselves. Your support team focuses on quality and personal approach for each customer.
Gather and consider your analytics
The reports show why your customers are not satisfied and when your employees don't work well. Watch your team's workload and productivity in order to improve the product and the processes. Usedesk reveal all the essential statistics you need.
7-days trial — Easy to set up — Easy to use
7-days trial — Easy to set up — Easy to use
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