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We connect the world in one place

Usedesk can improve your customer service. With us you can generate leads, close sales, automate, plan and serve your customers — all in one window.

How does Usedesk work?
20 communication channels, all messengers, mail, calls, social networks and even reviews in the AppStore and GooglePlay are now just a click away.
Connect your website to Usedesk
Automate your work
Productive operators are happy operators. Create templates, set up automatic rules to standard questions, make automatic status changes, and assign new tags. Make your work faster and more efficient.
Manage conversations
Use tags and statuses, assign responsible team members, control SLA, apply filters, use response templates.
Knowledge is power
Usedesk helps you track each operator's response to your customers' speed and quality and make performance reports of your departments.
Live chat widget
Customers choose a channel they talk to you. Click on the widget at the bottom of the page to see how it works.
Simple integrations
Simple integrations We designed Usedesk to be simple. Explore our pre-set integrations or integrate your systems using our open API and SDK for iOS and Android. Your employees won't have to switch between different windows.
Pricing
Clear Pricing. Pay for three months or pay for a year and get a discount.
3 months
USD 50
per agent / month
Email and Telephony
Chat and Instant Messaging *
Social Networks
Knowledge Base
Reports
Tags
Chat Bots
Response Templates
Automation
Customer Support
*WhatsApp, Viber, Skype, Instagram have an additional fee
12 months
USD 45
per agent / month
Email and Telephony
Chat and Instant Messaging *
Social Networks
Knowledge Base
Reports
Tags
Chat Bots
Response Templates
Automation
Customer Support
*WhatsApp, Viber, Skype, Instagram have an additional fee
Customized payment plan
Small Business? Multinationals? Special requirements? We are ready to offer you customized payment terms.
Price for one agent per month when paying for 3 months

3 agents minimum.
Price for one agent per month when paying for 12 months

3 agents minimum.
How do we help our customers?
Our customers are global and regional companies, Usedesk helping to save their budgets and increase client happiness.
Usedesk helped our Moscow bicycle rental service to speed support up by six times.

It used to take us, on average, about 12 hours and 12 minutes to solve an issue (taking into account issue investigations).

A lot of tickets were lost. For now, the average response time is 2 hours and 22 minutes, and we don't lose a single request!
Thanks to Usedesk automation, 14% of all requests are now getting closed on their own.

The response time has decreased from 7 minutes to 1.5 minutes, which means that we do it five times faster.

The cost of closing tickets has decreased threefold. The number of tickets has doubled while the number of agents has remained the same. Now it is on system for all channels support.
Стоимость help desk в облаке
We have structured the support team and have no lost tickets to worry about. Response time now became three times faster.

The customer receives an answer on average within 1-2 hours.

Agents may merely respond to our customers in 2 clicks, and they don't have to change request statuses manually anymore.
Thanks to Usedesk, we at MoneyMan have automated 35% of all responses in 3 months.

Response time is reduced from 2 days to 10 hours.

«Excellent» rates from customers have increased by 10%, so for now, 70% of them give us "excellent" rates for support.
All the tickets are stored in one place: email requests, feedback forms, offline messages in the webchat and "no answer calls" trigger messages.
Thanks to all these options the orders conversion rate has increased, since support has become much more efficient.

We now also have excluded duplicate responses, since there is an "on track" status when the agent starts working on a ticket.
Стоимость help desk в облаке
Стоимость help desk в облаке
Стоимость help desk в облаке
As soon as we've started using Usedesk, our tech support team finally became genuinely centralized. Our sales department, at last, has got a chance to track their communications with customers and pick them up without losing time and data.

All our tickets are stored in one system and are automatically distributed among the agents with priority and response deadline tags.
Learn more about Usedesk
Request a demo – we will introduce our platform at a convenient time for you
Request a Demo
Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy
Have specific requirements?
Contact us to get your personal quote.
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy
Request a Demo
Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy