Create triggers to automate your routine. Support will be able to concentrate on customers while the helpdesk processes typical tickets.
A call with the topic "payment" is sent immediately to the accounting department, and the topic "bug on the site" is sent to the second line of technical support.
You are setting:
Conditions — what query parameters are checked ,
Actions — what actions are taken with requests .
If an employee has delayed the response, or the client has given a bad mark, the manager receives a notification by mail.
According to the keywords in the message, the rule determines the essence of the client's question and immediately sends an auto-response.
Changing the sender's email address
If the message came from a no-reply address, the rule changes it to the client's email from the message or the subject of the letter.
Emails from important customers are automatically prioritized by being the first in the queue to be answered.
Sometimes a customer forgets to answer your question and the problem remains unresolved. This trigger sends a reminder.