Support service

An agent is a support team person who will use Usedesk. So, if your support team has 5 operators who communicate with customers and use Usedesk to send messages to colleagues, you will need a tariff for 5 agents.

Each agent can have extended (administrator) or reduced access rights to the system.

After the free trial period, you will choose a tariff and payment method.But if Usedesk does not suit you, nothing will happen; you will not need to pay for anything.

Of course, we will help you move and customize Usedesk for you. No stress or hassle.

You can pay with a regular card or by bank transfer from a legal entity.

Yes, we will send you a sample contract and consult with your lawyer and accountant, if necessary.

And how ! Here's what we can help with:

1. Audit of your processes: discuss how it works now, advise you on how to optimize it, draw diagrams.

2. Connect your channels of communication with clients.

3. Set up filters for requests for different groups.

4. Add automation rules and response templates to Usedesk.

5. Train employees who will work with appeals and administrators.

The minimum package is 20 hours for 50,000 rubles. Usually, this is enough for a complete system setup and training of 5-7 employees.