You understand customers better because the entire interaction history is kept in one place.
Your employees don't need to look up other systems: what kind of order was made, when it was made, what is the balance status. Everything you need is shown in a customer's profile in the additional block.
More about additional blocks
UseDesk Automates Manual Work
Customer service responsibility is not about changing statuses and choosing categories; it's about helping customers
30% More Resolved Requests
Your teams don't need to do routine work. They don't need to change statuses manually, mark the categories of requests and forward them. Create rules – it all works automatically.
More about rules
Answer Templates with Automatic Actions
You don't need to look up the right template in a Word file anymore. Templates are implemented in UseDesk and categorized, so you can find them easily. Your employees answer simple questions within a second.
More about templates
Your customers can find answers themselves in the Knowledge Base when the business day is over.
A smart widget appears on the right page and suggests articles similar to your requests from the Knowledge Base.
More about the Knowledge base and widget
UseDesk Helps You Interact with Your Coworkers
Customer's Contacts and Their Request History Is at Hand
Any employee can easily solve a problem by having the details of previous requests.
Internal comments aren't shown to customers. You leave them if you need help from any other department.
If more than one employee is in the request right now, an orange notification appears so you don't respond twice.
UseDesk Monitors The Response Time and The Quality of Support
Monitoring Response Times
You establish the standard response time in SLA – Service Level Agreement. Your employees are aware of the standard and your customers are sure that they receive responses on time.
More about SLA in our blog
UseDesk helps you collect feedback on your employees' work from your customers. Customers are asked to grade the response they received in a special block and they can also give some comments on how to improve your support.
More about support evaluation
Quality and Productivity Reports
You can see what is happening with your support department and what could be improved.