How You Can Automate Support
The Head of Support Department at online loan service MoneyMan told us why the company decided to move from e-mail to UseDesk, what kind of obstacles they had during the implementation stage and wether it was worth trying or not.
— We managed to automate about 35% of incoming requests from our customers. With the help of automatic response our customers receive an answer to their questions within a couple of minutes. They don't need to line up until a specialist picks up their requests and responds. The customer is happy and uses our service again.
Head of Support Department at online loan service MoneyMan