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7 best support practices, 76 pages, first-class layout
What's inside
- CSAT, CES, NPS: how to measure and boost customers' happiness
- How to set a deadline that you don't have?
- CSI indicators. How to calculate and increase the happiness of customers
- 5 professional/useful working phrases for dialogues with costumers
- How to fire a client without any regrets
- How to use SLA to control response time
- Three ways to work with macros in the CS
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