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Brief customer care guide

We have consolidated many years of experience working with clients and turned it into practical advice for you.
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7 best support practices, 40 pages, first-class layout
What's inside
  • The ideal support staff member: how to test the applicant's empathy, communication skills, and thinking

  • What to do when a customer asks for a discount: 8 cases and solutions to them

  • How do I write to a client that you're sorry and not make him angry

  • Reasons for poor customer support

  • Then to replace «no» in communication with the client

  • A guide to the best letters

  • What to do with angry clients
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