Brief customer care guide

We have consolidated many years of experience of working with clients and turned it into a practical advices for you.
7 best support practices, 40 pages, first-class layout
    What's inside
    • The ideal support staff member: how to test the applicant's empathy, communication skills and thinking

    • What to do when a customer asks for a discount: 8 cases and solutions to them

    • How do I write to a client that you're sorry and not make him angry

    • Reasons for poor customer support

    • Than to replace "no" in communication with the client

    • A guide to the best letters

    • What to do with angry clients
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