Customer experience conference

November, 6th / 10:00–15:00
Aticco MED, 49 Passeig GARCIA faria,
Barcelona

Best experts to share best practice on how to ensure best customer support
No useless presentations.
Use cases and live communication only.
As well as panel discussions, 1-to-1 networking, coffee, lunch and informal dinner.
Why to attend
-1-
Use cases
Learn more about how to improve your customer retention skills and make your clients buy more and recommend you to all their friends.
-2-
Experts' best practice
Learn more about tools, technologies and business processes automation in customer support.
-3-
Useful networking
Meet new partners and customers to discuss customer care pains, needs and cases from different industries.
Agenda
Nov, 6th 2019
10:00 – 11:00
10:00 – 11:00
Welcome coffee & Registration
11:00 – 13:30
11:00 – 13:30
Presentations & panel discussions, session 1
13:30 – 14:30
13:30 – 14:30
Lunch
14:30 – 15:00
14:30 – 15:00
Presentations & panel discussions, session 2
20:30
20:30
Informal dinner
Who should attend
Customer support team leads
If you are looking for best practices of how to build support team and all the internal processes, what tools to use, how to increase support agents efficiency, etc. - our experts will share best practices and tell how to apply it in different niches of IT, e-commerce, on-line services and e-tail.
Owners, CEOs, COOs
If your goals are customer retention improvement and LTV increase, you have to revise customer care business processes. At ConfUse we'll show you real cases of how to turn simple helpdesk tool to the core of customer experience ecosystem and increase the profit.
All customer care related teams: SMM, Sales, Marketing, Quality & Retention
How to improve the communication with customer at any channel, how to speak human language, manage the impressions and make them happy.
We are on the stage of agenda validation!
Stay tuned!
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Aticco MED
Tu coworking en Poblenou
49 Passeig de Garcia Fària
08019 Barcelona
Spain