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[BEFORE/after] "Simplewine"

Katerina Vinokhodova
Usedesk co-founder
About the Company
Online store
Customers of the online store ask questions about products and orders
Years on the market
People in the support team
"Usedesk is a great product that allows for the most lively dialogue with the client," said
Olga Popova, Head of Operations
Before Usedesk
Customer requests were processed in Zendesk; only mail was connected, requests from social networks were processed separately. We were looking for domestic service, with Russian-language operational support, cheaper and with the ability to combine all communication channels.
With Usedesk
Several mails, Odnoklassniki, Vkontakte, widgets on websites are connected to Usedesk. Everything in a single window. This made it possible to reduce the first response time by 1.5 times!

Usedesk support works at a convenient time and answers any questions about setting up the service online.
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