Just data, statistics, reporting, very, very top-notch. Ease of use, most of the time you don't need a million guides, endless amounts of some figuring things out, and so on. For most of the functions in Usedesk, the operator can even understand intuitively, without any knowledge base, the basics. It's clear that some of the chips are heavier there, but the interface is intuitive and easy to use. And the third one is a bot. Well, not a bot, but a system of rules that allow you to configure a huge number of functions and make a vast number of absolutely different connections. That is, assignment, designation, depending on the subject. Or, for example, a response depending on the content in the post. That is a million links that are intuitively easy and simple for you to set up.
Plus the ability to integrate with any channel that can interact with the system via API. Quick expansion possibilities and crossing the number of accounts. That is, the establishment of accounts without the involvement of the sysadmin and so on. That is, it is efficiency. And immediate reassignment of operators between channels.