How to automate support
The head of the support service of the online lending service MoneyMan told us why the company decided to switch from mail to Usedesk, what pitfalls the support team faces in the process of implementing the new system and is the game worth the candle.
- We were able to automate about 35% of incoming requests from our clients. What makes an auto-answer good for our company - the client answers his question within a few minutes. He does not have to wait in line for a specialist to reach his letter and answer. The client is satisfied and returns to us.
Head of support service in MoneyMan