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Online webchat and more
Multifunctional UseDesk widget allows clients to send messages to online chat platforms, instant messengers or social media directly from the website
8 different channels
Requests from online webchat, email, social media, instant messengers and cloud telephony can be collected at UseDesk
Sorting and prioritization
Any rule can be customized in UseDesk, so all the tags and statuses would be automatically changed
Reply in one click
Agents can reply in one click, or even automatically using respond templates
Request recording
All customers' requests to be saved, all recurrent requests to be consolidated
Reports
Evaluate the quality of the team work or the work per agent using daily based automated reports
Integration
UseDesk has ready-to-use modules for various online services integration, as well as API solutions to easily integrate your own services
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Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
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