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A brief guide to working with clients

Part II
Practical customer experience tips
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7 best support practices, 76 pages, first-class layout
    What's inside
    • CSAT, CES, NPS: Which metrics to use to evaluate support performance
    • How to name the terms to the client if there are no terms
    • CSI indicators. How to calculate and increase the happiness of customers
    • 5 professional/effective working phrases for dialogues with costumers
    • How to fire a customer and not regret it
    • Control response time with SLA
    • Three ways to work with support templates
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