Diary of agent Van Helsing, May 3, Pennsylvania
It started one morning, just after dawn. We received a negative comment from a customer in far off lands, who was still waiting for an answer to his question. The next morning, with the first rays of the sun, there was a negative rating from a customer on the other end of the world, whose question was answered, though not quickly enough. This lasted for two weeks: frustrated customers and bad ratings, always the first thing in the morning, and always from distant lands.