"If you can't measure it, you can't manage it," Peter Drucker, the father of American management philosophy. Customer service is measured in multiple ways, considering the volume of received and missed calls, the duration of conversation, amount of e-mails, the quality of feedback, and many other numbers that can be recorded and counted. UseDesk also helps to collect the statistical data.
However, the helpdesk does not specify which characteristic matters to your company. The customer support managers generate various reports volume of which is nearly the same as the total amount of the printed copies of the newspaper Pravda but not all of them are useful. To ensure that your charts and diagrams do not turn into waste, we will help you to identify what needs to be measured, and how to produce a report using this data.