You can now add even more fields with information about tickets to the list:
•type – question, task, problem, incident;
•company – the name of the company to which the client belongs, with a link to the company card;
•client email – a list of client email addresses;
•channel – the name of the channel through which the ticket came.
You can customize the table's appearance with queries for yourself.Leave the columns you need and hide the rest of the fields so you can receive all the information you need about each ticket directly from the list of tickets without having to view the ticket card. You can sort the list of tickets by new fields, for example, select only the tickets from Telegram or a specific company. If you need a client's address, you don't have to type it manually — you just need to point to it and copy it to the clipboard. This saves operators a lot of time.