November updates

New features for Usedesk users

Yulia Shovgenya

Project manager

Working with copies of emails in the email channel, the ability to select a status at the end of a chat and updating webhooks. We will tell you what you can use right now.

Email channel. Work with copies

If you need to add or remove all participants in a correspondence from receiving copies, then you can do this using the buttons:

Add all – the system will add all ticket participants to the copy to the existing addresses. If there are no other ticket participants in the ticket card (except for the client), then the button will not be displayed;

Отчёт по агентам теперь проще и удобнее анализировать

Remove All –allows you to remove all participants from the Cc / Bcc field.

Chat. Choosing a status at the end of a chat

In the chat card, you can now not only complete (transfer to the "Completed" status), but also select a specific chat status:

Pending
On hold
Closed
Deleted
Spam
Newsletter

The status will change from "New" to "Open" when replying to a new message.

Important! The CSI does not respond to the "New" and "Open" status, so that the score is not sent every time the agent replies.

iOS and Android

Keeping track of your internet connection

Now, in case of an unstable Internet connection, the mobile application will immediately notify you about this, allowing you to solve the problem faster.

You can select the type of the attached file in the application

Previously, when attaching files to a message in the app, you could only select photos. Now the application supports any file — for example, you can send a PDF document to a client.

You can watch the video in the ticket

If a customer has sent you a video file or a YouTube link, you can watch it right in the ticket.

Android SDK

Now you can make round pictures

If you are using the SDK to integrate Usedesk into your product, it is important that this is invisible.
We've added the ability to make round pictures on Android — if you use rounded shapes in the interface, the pictures will now look more organic.