Request a Demo
Send us a request for an online demonstration at the time that's convenient for you. We will give you an overview and answer any questions you may have about the system.
Select Time and Date
Company information
For example, write how many support employees you have now, which channels you use, how many calls you receive per day, etc.
By clicking the button, you agree that you have read our Privacy Policy

March UPDATES

New features for Usedesk users
Yulia Shovgenya
Project manager
Webhooks about new comments and changes in a ticket. Search articles. Main menu icons. Sections «Chat» and «Tickets». We will tell you what you can use right now.

API. Webhooks about new comments and changes in a ticket

Added assignee_id value to webhooks about new comments and changes in a ticket. You no longer need to make another API request to find out who the ticket issuer is.
Read more about Usedesk webhooks in our API documentation at the link.

Knowledge base. Search articles

We have optimized the search for articles in the Knowledge Base. Now, when searching, 50 characters are displayed before the found result and 50 characters after, and the searched words are highlighted. If the 50th character is in the middle of a word, it will not be truncated.
Previously, the search showed the first few words from the found articles — the searched word did not always fall there, and it was more difficult to navigate in the search results.
Фильтровать значения.

Main menu icons. Sections «Chat» and «Tickets»

Now the Chat section has its own icon:
Фильтровать значения.
Now the icons of the «Chat» and «Tickets» sections are colored green or red depending on your status — online or offline.
Фильтровать значения.
The statuses in the «Chat» and «Tickets» sections are independent — for example, if you change the status to «offline» in tickets, the chats will remain «online».
Фильтровать значения.

With care, Usedesk!

Share with your colleagues:
Did you like this article?

We know a lot about customer service
Once a week, we will send you an article on how to create better customer service. Do you mind?
We know a lot about customer service
Once every two weeks, we will send exciting and valuable materials about customer service - articles, cases, and system updates. Do you mind?
We Wrote the Book
Practical tips about customer service that works
Книга Юздеска о клиентской поддержке
Книга Юздеска о клиентской поддержке