Selling is almost always an emotion. We greet the client so that he feels that he is expected here; he is always welcome. We are not limited to the dry "Good afternoon" or "Hello" and take into account the context, for example:
- the client says he came on a recommendation → "Welcome!"
- the buyer declares that he has been looking for something similar to your product for a long time → "It's good that they turned to us!"
- the client said that he came to you for the first time, after reading reviews about you → "Thank you for your trust!"
To understand what exactly the client needs, we ask open and closed questions. The more we learn about the client's needs, the more likely we will be able to offer him exactly what he is looking for. We do not limit ourselves to answering the client's question and linking to the site where it is written about it, but we take care and keep the client's attention, thereby pushing him to the next step.