1. Now, when setting reminders, Usedesk is guided not by the time on the user's device but by the company's time. Why is it more convenient?
Let's assume that the company works according to Moscow time (UTC +3), and the agent works remotely from Perm (UTC +5). At 14:00 Moscow time, he replied to the client that he would return with the necessary information within an hour. He needs to set a reminder at 15:00 Moscow time, but this time is not available because the system reads the current time of his time zone – 16:00.
Thanks to the update, the system will focus only on the company's working hours when agents communicate with customers. The agent will be able to select a time in the past (relative to his time zone) if this time has not yet arrived in the company's time zone.
2. The interface for reminders has been made more straightforward and more intuitive. When you click on the alarm icon, the calendar opensimmediately. To confirm the choice of the time and date of the reminder, click on "Apply," and if you change your mind, click "Clear" and select the date and time again.