Using the templates, the agents respond to familiar questions with just one click. Templates are classified into categories by topic to enable faster navigation and search.
In addition to text message, you can attach the documents, so that you do not need to search for a file with a commercial offer or contract when you want to send it to a customer.
The actions that are enabled by settings automatically change the status of the request and add the proper tags to it. Thus, even in case an employee has chosen the wrong status, the actions set by template correct the mistake.