We study the experience of other companies, successful and not so. We research how support works in different industries.
We follow trends in customer service. We created the UseBots project, where we develop useful chatbots for businesses that automate support in messengers.
We love to share knowledge in customer service. Even for non-clients, we will conduct an audit of the support department and show you where the holes in the processes are and how to patch them.
We believe that it is essential to talk with clients humanly in addition to the methods for support. Therefore, we help build a communication strategy - how to say hello, say goodbye, calm down an angry client, say no, and manage client emotions.
We honor Glavred and help you write such response templates so that clients understand you better and feel cared for.
We enjoying learn from clients, delving into the details of the internal kitchen of support in different businesses. We are interested in "how it works" in your company. We will discuss your tasks, ideas and learn from experience to make Usedesk even more helpful in creating excellent customer service.